Forward Deployed Engineer US (m/f/d)

Your mission

Technical Guidance: Act as a trusted technical advisor, offering best practices and solutions to common challenges faced by customers
Onboarding & Enablement: Guide customers through the onboarding process, ensuring they are fully prepared and proficient in using our solutions. This includes conducting training sessions, developing enablement materials, and proactively identifying opportunities for customers to maximize their use of the platform.
Basic Implementation & setup: Provide hands-on support for initial solution setup within customer environments. This may involve configuring software and troubleshooting connectivity.
API and System Integrations: Support customers in integrating our solution with their existing systems, including providing guidance and basic troubleshooting.
Problem Solving: Diagnose and resolve technical issues reported by customers, working closely with our engineering team to solve the hardest and most complex problems.
Feedback Loop: Gather customer feedback and insights, relaying them to our product and engineering teams to help drive continuous improvement of our solution.

Your profile

Strong technical foundation with 5+ years of engineering or deployment experience
Deep understanding of deploying, optimizing, and scaling AI/ML models for performance (latency, throughput, cost)
Experience in full-stack or distributed systems engineering, including cloud platforms (AWS, GCP, Azure) and deploying containerized workloads (e.g., Kubernetes)
Solid coding ability in Python, C++, or JavaScript
Experience with API design and system integration
Excellent communication skills and fluency in English, with proven ability to work directly with customers
Ability to drive technical delivery, mentor teams, and contribute to product evolution
Comfortable operating independently and solving problems in complex, ambiguous environments

Bonus Points

Existing network in the European IT infrastructure sector
Prior consulting experience in a customer-facing technical role working on AI use cases

Why us?

Competitive pay & perks –because great work deserves great rewards.

Work on your terms – flexible hours and remote-friendly culture.

Fast lanes, no red tape – flat hierarchies and rapid decision-making

Make it happen - your ideas aren’t just heard – they become reality.

Right place, right time –be part of our growth story and build a career-defining legacy.

Globality design – work with a diverse, international team across Germany and the US.

Work with the best – work alongside exceptional engineers and raise the bar together.

turbalance is an equal opportunity employer. We value and celebrate diversity while fostering an inclusive environment. We are committed to providing a workplace free from discrimination or harassment, regardless of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability.

About us

turbalance is an innovative, emerging startup that transforms AI laws. We are a team of passionate problem-solvers who believe in what we’re building. We constantly push boundaries and embrace our inner nerds as we find new ways to tackle complex challenges. You will find a dynamic work environment here, with flat or even non-existent hierarchies and the chance to take on responsibility from day one.

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