Forward Deployed Engineer (USA)

Your mission

Turbalance AI is an innovative, emerging startup that transforms AI laws. We are a team of passionate problem-solvers who believe in what we’re building. We constantly push boundaries and embrace our inner nerds as we find new ways to tackle complex challenges. You will find a dynamic work environment here, with flat or even nonexistent hierarchies and the chance to take on responsibility from day one.

We're looking for a Forward Deployed Engineer to join our growing team! In this role, you'll be a key technical partner for our customers across the entire customer lifecycle—from pre-sales technical support through onboarding, implementation, and ongoing enablement. If you're a technically versatile problem-solver with a passion for helping customers succeed and want to build a great company, we want to hear from you.

We're looking for candidates who can grow across both domains:

Infrastructure & DevOps Focused: Strong in infrastructure design, DevOps, software development, and performance analysis. Experience integrating products into mission-critical infrastructure with fluency in SLAs, system design, and incident response.

Systems & Network Processing Focused: Focused on network processing, data flows, device/system software design, and hardware integration. Background working with high-performance middleware or analytical software.

What You'll Do:

Customer Engagement & Enablement

Guide customers through onboarding, ensuring they are fully prepared and proficient in using our solutions
Conduct training sessions and develop enablement materials tailored to customer needs
Proactively identify opportunities for customers to maximize platform value
Act as a trusted technical advisor, offering best practices and solutions to common challenges

Technical Implementation & Support

Provide hands-on support for solution setup and configuration within customer environments
Support API and system integrations with existing customer infrastructure
Diagnose and resolve technical issues, collaborating with engineering teams on complex problems
Troubleshoot connectivity, performance, and deployment challenges

Pre-Sales Technical Support

Support the sales team with domain expertise and technical credibility
Demonstrate technical capabilities and solution fit during the sales process
Design integration approaches and implementation plans for prospective customers

Cross-Functional Collaboration

Gather customer feedback and relay insights to product and engineering teams
Reduce workload on core engineering teams by handling customer-facing technical work
Provide responsive, dedicated customer engagement to build long-term relationships

Your profile

Strong background working with diverse technology stacks, with ability to quickly learn and adapt to new technologies
Solid coding foundation with C++ and Python as must-haves; demonstrable understanding of robust software development principles
Understanding of the interplay between software and hardware behavior and performance (GPUs, CPUs, networking)
Proficiency with Kubernetes for deploying, scaling, and managing containerized applications
Genuine desire to help customers achieve their goals, with excellent communication and interpersonal skills; prior experience in deep, durable customer-facing technical roles
Ability to thrive in a fast-paced, multidisciplinary, dynamic environment while managing multiple priorities

Nice-to-have

Experience with additional programming languages (PyTorch, Rust, Go)
Familiarity with cloud platforms (AWS, Azure, GCP)
Experience with OpenStack and/or Slurm
Knowledge of network operating systems and hardware (Arista, Cisco, Mellanox) and network engineering (especially switching)
Familiarity with AI/HPC networking protocols (RoCE and/or InfiniBand)
Demonstrable experience with performance characterization and profiling, especially for processors, memory systems, and networks
Experience with kernel debugging
Experience with LLM deployments, even at small scale
Background in infrastructure design, SLAs, system design, and incident response
Field Applications Engineering or similar hardware-focused customer engineering experience

Why us?

Competitive pay & perks –because great work deserves great rewards.
Work on your terms – flexible hours and remote-friendly culture.
Fast lanes, no red tape – flat hierarchies and rapid decision-making
Make it happen - your ideas aren’t just heard – they become reality.
Right place, right time –be part of our growth story and build a career-defining legacy.
Globality design – work with a diverse, international team across Germany and the US.
Work with the best – work alongside exceptional engineers and raise the bar together.

About us

turbalance is an innovative, emerging startup that transforms AI laws. We are a team of passionate problem-solvers who believe in what we’re building. We constantly push boundaries and embrace our inner nerds as we find new ways to tackle complex challenges. You will find a dynamic work environment here, with flat or even non-existent hierarchies and the chance to take on responsibility from day one.

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